- OUR PRIVACY STATEMENT
We respect your privacy and are committed to protecting your Personal Data, as defined in the data protection laws in force in Mauritius, that is the Data Protection Act, 2017 (the “Act”).
- PERSONAL DATA THAT WE COLLECT ABOUT YOU
We only collect the information that we actually need. When you visit the Website, we automatically collect some information about your device, including information about your web browser, your IP address, your time zone and some cookies that are installed on your device. In addition, when you browse the Website, we collect information about the web pages or individual products that you are viewing, websites or search terms that have allowed you to arrive on the Website, as well as information on how you interact with the Website. This information automatically collected is referred to as the “Device Information”.
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
In addition, when you make or attempt to make a purchase through the Website, we collect some information about you, including your name, billing address, shipping address, payment information (including your credit card numbers, paypal, visa and internet banking, Cash), your e-mail address and your phone number. This information automatically collected is referred to as “Order Information”.
We do not collect any Special Categories of Personal Data about you (this includes details about race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, information about health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
- HOW WE USE YOUR PERSONAL DATA
We use the Order Information that we collect generally to fulfil any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
- Where we need to perform the contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
- Where we need to comply with a legal obligation.
We use the Device Information (especially your IP address) that we collect to evaluate potential fraud or risks and, more generally, to improve and optimize our Website (for example, by generating analyses on how our customers navigate and interact with the Website, and to evaluate the success of our advertising and marketing campaigns).
- DISCLOSURES OF YOUR PERSONAL DATA
We do not share your Personal Data with any company outside other than our Participating Partners for marketing purposes, but should this be the case, we will get your express opt-in consent before we proceed.
We share your personal information with third parties who help us use them for the purposes described above.
We also use Google Analytics to better understand how our customers use the Website - to learn more about using your personal information by Google, please visit the following page: Safeguarding your data - Analytics Help (google.com). You can also disable Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We may require to share your Personal Data to external third parties such as (i) our employees (ii) our professional advisors who may include our accountants, auditors, lawyers, insurers and bankers,
(iii) our preferred service providers (such as IT systems suppliers and support) and (iv) any public or enforcement authority in Mauritius or elsewhere, or in case of a court, administrative or governmental order to do so.
- HOW WE PROTECT YOUR PERSONAL DATA
We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In particular, our preventive and protective measures include:
(i) the pseudonymisation and encryption of Personal Data; and
(ii) the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services through our disaster recovery management procedure.
In addition, we limit access to your Personal Data to those persons who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- YOUR LEGAL RIGHTS
You have the right to:
Request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your Personal Data to comply with local law. However please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your Personal Data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Data. This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. We will try to respond to all legitimate requests within one month. Occasionally it could take us longer than one month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
If you are a European resident, you have a right to access the personal information we hold about you and you can request that it be corrected, updated or deleted. If you wish to exercise this right, please contact us using the contact details specified below. In addition, if you are a European resident, please note that we process your information for the purpose of fulfilling our contractual obligations to you (for example if you place an order on the Website) or to pursue our legitimate business interests, listed above.
Lodge a complaint at any time with the Data Protection Commissioner of Mauritius (“DPC”).
If you wish to exercise any of the rights set out above or need any clarification thereon, please contact us. We would appreciate the chance to deal with any of your concerns before you approach the Data Protection Commission, so please contact us in the first instance. We will try to respond to all legitimate requests within 1 (one) month. It may take us longer than 1 (one) month if the request is particularly complex or if you made a number of requests. In this case, we will notify you and keep you updated.
- DATA RETENTION
When you place an order through the Website, we keep the information regarding your order for our records, unless and until you ask us to delete it.
We will only retain your Personal Data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Where you have consented to receive updates and similar materials from us, any Personal Data held by us for that purpose will be kept by us until such time that you notify us that you no longer wish to.
- THIRD-PARTY LINKS
Our Website does not target anyone under the age of 16 (“Children”) with our services.
We do not intend to collect or knowingly collect Personal Data from Children.
- 11.TRANSFER OF YOUR PERSONAL DATA
If you are located outside Mauritius and choose to provide your Personal Data to us, please note that we will protect your Personal Data in accordance with the applicable laws in Mauritius.
We do not transfer your personal data outside Mauritius.
- 12.OUR CONTACT INFORMATION
Phone: +230 58279327
Address: King's road Petit Raffray, 35035, Mauritius